Privacy Policy

Information We Collect

At calyrosivena, we collect information that you provide directly to us when you create an account, enroll in our investment literacy programs, or contact us for support. This includes your name, email address, phone number, and educational background.

We also automatically collect certain information about your device and how you interact with our platform. This includes your IP address, browser type, operating system, and pages you visit on our website.

• Contact details including name, email, phone number, and mailing address
• Account credentials and security information
• Educational progress and course completion data
• Payment information for course enrollment
• Communication preferences and marketing consent

How We Use Your Information

We use your personal information to provide you with our investment literacy courses and educational resources. This includes processing your enrollment, tracking your progress, and sending you course materials and updates.

Your information also helps us improve our platform and develop new educational content that better serves our Canadian users. We analyze usage patterns to understand which topics are most valuable to learners.

Data Storage and Security

Your personal information is stored on secure servers located in Canada. We use industry-standard encryption and security measures to protect your data from unauthorized access, alteration, or disclosure.

We implement multiple layers of security including encrypted data transmission, secure authentication systems, and regular security audits. Our staff receives ongoing training on privacy protection and data handling best practices.

• SSL encryption for all data transmission
• Multi-factor authentication for account access
• Regular security monitoring and threat detection
• Restricted access to personal data on need-to-know basis
• Annual third-party security assessments

Your Privacy Rights

Under Canadian privacy legislation, including PIPEDA, you have several rights regarding your personal information. You can request access to the personal information we hold about you, ask for corrections to inaccurate data, or request deletion of your information in certain circumstances.

You also have the right to withdraw your consent for marketing communications at any time. Simply click the unsubscribe link in any email we send you, or contact us directly.

To exercise any of these rights, please contact our Privacy Officer at privacy@calyrosivena.com or write to us at our address listed below. We will respond to your request within 30 days.

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to withdraw consent for marketing
• Right to data portability for certain information

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Course completion records are typically maintained for seven years after completion to support certification verification.

Account information is retained while your account remains active. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required by law to retain certain records.

Third-Party Services

We work with trusted Canadian service providers to deliver our educational platform. This includes payment processors, email service providers, and cloud hosting services. These partners are bound by strict data protection agreements and can only use your information to provide services on our behalf.

We do not share your personal information with advertisers or marketing companies. Any analytics data we share is aggregated and anonymized to protect individual privacy.

• Payment processing for course enrollment fees
• Email delivery for course communications
• Cloud hosting for platform infrastructure
• Customer support and help desk services
• Website analytics and performance monitoring

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and remember your preferences. Essential cookies are necessary for the website to function properly, while optional cookies help us understand how you use our platform to improve our services.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect some website functionality, but you will still be able to access our core educational content.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email and post a notice on our website at least 30 days before the changes take effect.

Minor updates, such as clarifications or contact information changes, will be posted directly to this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.